What are our SLAs

Service Level Agreement (SLA) #

bluSpider, LLC has defined Service Level Agreements based on the type of request being made.

The following is a summary of the response time you can expect from your request. Please be aware, a standard SLA is defined when a ticket is submitted. That SLA will change based on the actual request.

*NOTE: In most cases, requests are satisfied in far less time. Our ability to complete a request is dependent on receiving all information required to complete the task. 

Tasks with outstanding requests for information will go into a holding pattern until the required information has been received or the SLA has expired. 

In the latter case, if no notification has been received, the request will be closed.

revised (01/11/2022)