Service Level Agreement (SLA) #
bluSpider, LLC has defined Service Level Agreements based on the type of request being made.
The following is a summary of the response time you can expect from your request. Please be aware, a standard SLA is defined when a ticket is submitted. That SLA will change based on the actual request.
*NOTE: In most cases, requests are satisfied in far less time. Our ability to complete a request is dependent on receiving all information required to complete the task.
Tasks with outstanding requests for information will go into a holding pattern until the required information has been received or the SLA has expired.
In the latter case, if no notification has been received, the request will be closed.